Change Management and Training Consultant
Change Management and Training Consultant – Remote (Florida) – Salesforce, AI, and Utility Field Operations
About the Role
Our client is seeking a Senior Change Management, Training & Technology Consultant to support Power Delivery technology and process transformations. This role focuses on change management, training, documentation, readiness, deployment, and adoption to ensure successful technology implementations.
This is a remote contract position with periodic travel to Jupiter West for leadership meetings and throughout the Florida Power Delivery territory for in-person training and deployment support as needed.
What You'll Do
- Conduct change impact, stakeholder, audience, and readiness assessments to guide transformation efforts.
- Validate current and future-state processes and workflows to ensure alignment with business goals.
- Develop role-based training materials, including facilitation guides, simulations, eLearning modules, job aids, videos, and procedure manuals.
- Support Salesforce configuration, testing, implementation, training, and user support to drive adoption.
- Support AI assistant/agent development, prompt engineering, testing, and knowledge grounding to enhance user experience.
- Manage knowledge using SharePoint and Microsoft 365, ensuring easy access to accurate information.
- Support UAT, pilots, deployment, Hypercare, and sustainment activities to ensure smooth transitions.
- Measure training effectiveness, readiness, and adoption, and report on key metrics.
- Partner with Product Owners, SMEs, IT, and field stakeholders to align efforts and drive success.
- Independently manage deliverables across multiple workstreams, ensuring timely completion.
Must-Haves
- Experience in change management, training, and technology deployment support.
- Salesforce administration, implementation, and training experience.
- Salesforce certifications or demonstrated equivalent proficiency.
- Hands-on experience with generative AI and AI assistants.
- Organizational Change Management (OCM) and instructional design experience.
- Process mapping, documentation, and facilitation experience.
- Proficiency with Microsoft 365 and SharePoint.
- Agile/project delivery experience.
- Ability to travel to Jupiter West and throughout Florida Power Delivery territory as needed.
Preferred Skills
- Utility or field-operations experience.
- eLearning development experience.
- Knowledge management experience.
- Hypercare support experience.
Why Join Us
This role offers the opportunity to work on impactful technology transformations in the utility sector, with a focus on innovation and adoption. Our client values collaboration, continuous learning, and professional growth in a dynamic environment.
Apply Now
If you are a proactive change management professional with a passion for technology and training, we encourage you to apply.