IAM Customer Support Coordinator
IAM Customer Support Coordinator – Kansas City, MO (On-site with Hybrid Flexibility) – Identity & Access Management Focus
Our client is seeking a detail-oriented IAM Customer Support Coordinator to join their team in Kansas City, MO. This is a 12-month contract role offering a hybrid schedule with 5 days per month of work-from-home flexibility after training. In this position, you will support identity and access management operations, ensuring secure and efficient credentialing and access provisioning for internal and external users.
This role is ideal for an early-career professional with strong customer service instincts and an interest in information security. You will work closely with established standard operating procedures (SOPs) and checklists to handle sensitive requests, verify accuracy, and contribute to a secure operational environment.
Key Responsibilities
- Provide accurate, professional, and timely customer service and support to internal and external customers.
- Contribute to meeting or exceeding department metrics for accuracy, timeliness, and customer satisfaction.
- Adhere to established SOPs and checklists, ensuring sensitive information is secured and only shared with authorized contacts.
- Verify request accuracy and conduct due diligence, including assessing customer eligibility, verifying authorized signatures, and coordinating with other departments.
- Follow information security controls when performing credentialing, setting up products and applications, modifying or discontinuing access, and communicating access instructions to users.
- Monitor inventory, complete daily accounting activities, process accounting entries, and assist with investigating and resolving discrepancies.
- Identify and escalate time-critical issues to senior staff or management as appropriate.
- Coordinate and complete testing activities for application maintenance, enhancement, and issue resolution, engaging with stakeholders to maintain and implement technologies.
- Report and monitor outages and issues, supporting testing efforts for contingency verification.
- Review, recommend, and implement changes to procedures, processes, and checklists to improve operational efficiencies.
Required Qualifications
- High School diploma or GED.
- 0–3 years of relevant experience in customer support, IAM, credentialing, or a related field.
- Familiarity with identity and access management (IAM) concepts, access provisioning, and information security controls.
- Strong adherence to SOPs and checklists with a focus on accuracy and due diligence.
- Experience with inventory monitoring and basic accounting activities.
- US Citizens or Green Card holders and Permanent Residents with at least 3 years of residency.
- Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Preferred Skills
- Experience with server certificates and physical device provisioning.
- Familiarity with processing accounting entries and application testing.
- Exposure to contingency verification and process improvement initiatives.
Why Join Us
Our client offers a collaborative environment where you will work alongside leading professionals to strengthen and protect critical economic and financial systems. The organization invests in contemporary and emerging technology and is building a dynamic and diverse team for the future. This contract role provides an opportunity to develop specialized IAM skills while contributing to meaningful operational security work.
This position requires additional screening due to the sensitive information accessed. Screenings are initiated at the time of offer acceptance and may take up to a couple of months to complete. You may begin work before screening is completed; continued employment is contingent on acceptable results. Areas screened may include education/employment verification, criminal history, credit history, and reference checks.
Apply Today
If you are a motivated, detail-oriented professional ready to support identity and access management operations, we encourage you to apply now. Join a team where your accuracy, customer service, and security mindset will make a direct impact.