Change Management Specialist
Change Management Specialist – Palm Beach Gardens, FL (On-site)
12 Month Contract
About the Role
Our client is seeking an IT Business Systems Analyst to drive change management, communication, and readiness activities for the enterprise portal and IT service management (ITSM) products. In this contract role, you will partner with product teams, stakeholders, and corporate communications to help employees understand upcoming changes, accelerate adoption, and improve the overall user experience. This is a 12-month on-site opportunity based in Palm Beach Gardens, Florida.
You will apply structured change management methodologies—including ADKAR—to plan and execute engagement strategies, develop clear and actionable communications, and create training materials that support technology initiatives. Your work will directly influence how teams embrace new tools and processes, making you a key contributor to the organization's digital transformation efforts.
Key Responsibilities
- Partner with product teams and stakeholders to assess upcoming releases, change impacts, readiness gaps, and user experience considerations.
- Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, and communication requirements.
- Develop and execute communication, engagement, and readiness plans grounded in ADKAR change management principles.
- Create clear, audience-appropriate materials including announcements, FAQs, job aids, training guides, and leadership updates.
- Coordinate change management activities across multiple initiatives and track deliverables using Jira.
- Collaborate with corporate marketing and communications teams to align messaging with enterprise standards and approval processes.
- Collect and analyze adoption metrics, user feedback, and sentiment data to evaluate communication effectiveness and recommend improvements.
Required Qualifications
- Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or a related field; equivalent experience will be considered.
- 2–4 years of experience in change management, communications, project coordination, or a similar role supporting technology initiatives.
- Demonstrated experience developing and executing communication and change management activities for enterprise audiences.
- Working knowledge of organizational change management methodologies, including ADKAR.
- Strong written and verbal communication skills, with the ability to translate complex technical information into clear, actionable messages.
- Proven stakeholder engagement, collaboration, and organizational skills, with the ability to manage multiple priorities and deadlines.
- Proficiency with Microsoft 365 applications, including Word, PowerPoint, Excel, Teams, and SharePoint.
- Experience using Jira or similar work management tools.
- Experience using generative AI tools to improve productivity and content quality.
Preferred Skills
- Experience supporting enterprise technology rollouts, digital products, or IT service initiatives.
- Familiarity with ServiceNow, ITSM practices, or enterprise portals.
- Background in developing training materials, job aids, and readiness content.
- Experience using adoption metrics and user feedback to refine communication strategies.
Why Join Us
This role offers the opportunity to work at the intersection of technology and people, shaping how enterprise tools are adopted across a large organization. You will join a collaborative environment that values clear communication, continuous improvement, and the smart application of AI to enhance productivity. Our client provides a professional setting where your change management expertise will have a visible impact on business outcomes.
Apply Today
If you are a proactive communicator with a passion for driving technology adoption and user readiness, we encourage you to apply. Take the next step in your career and help our client deliver seamless change experiences.