Collections Specialist
Collections Specialist – Miami, FL
About the Role
Our client is seeking a detail-oriented and proactive Collections Specialist to join their Billing, Payments & Collections team in Miami, FL. This 12-month contract role focuses on managing and resolving delinquent accounts across all aging buckets—from early delinquency through legal and bankruptcy stages. You will play a critical part in safeguarding revenue while maintaining positive customer relationships through professional communication and effective negotiation.
Reporting to the Billing, Payments & Collections Manager, you will handle specialized queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy. The ideal candidate brings strong analytical skills, a customer-focused mindset, and the ability to collaborate cross-functionally to resolve payment issues and disputes.
Key Responsibilities
- Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages, ensuring timely resolution.
- Execute daily collection activities via phone, email, text, and formal letters to engage customers and secure payments.
- Maintain a structured follow-up system to track customer commitments and drive accountability.
- Collaborate with Customer Service, Product, Billing, and Legal teams to resolve disputes and remove payment barriers.
- Prepare weekly forecasts and progress reports segmented by aging bucket to inform leadership.
- Analyze aging accounts receivable, monitor for non-payment trends, and recommend proactive solutions.
- Negotiate payment plans, process payments, and evaluate eligibility for extensions or settlements.
- Conduct skip tracing and assign field cases for accounts with missing or outdated contact information.
- Prepare and submit litigation cases to the legal team and coordinate with third-party collection agencies.
Required Qualifications
- Minimum 3 years of experience in a collections role managing aging and default accounts.
- High school diploma or equivalent.
- Proficiency in Zuora, Salesforce, CIS, and the Microsoft 365 Suite (Excel, Outlook, Teams).
- Strong communication, negotiation, and analytical skills.
- Ability to maintain professionalism and empathy in challenging customer situations.
Preferred Skills
- College degree in business, finance, or a related field.
- Experience with skip tracing tools and legal collections processes.
- Customer-focused, organized, and results-driven mindset.
Why Join Us
This contract opportunity offers the chance to make an immediate impact within a collaborative and fast-paced environment. You will work alongside dedicated professionals who value proactive problem-solving and continuous improvement. Our client provides a supportive culture where your expertise in collections will be recognized and where you can further develop your skills across billing, payments, and legal workflows.
Apply Today
If you are a seasoned Collections Specialist ready to take on a challenging and rewarding contract role in Miami, we encourage you to apply. Join a team where your contributions directly influence financial health and customer satisfaction.