Customer Service Representative
Customer Service Representative – Houston, TX
Job Summary
Our client is seeking an experienced Customer Service Representative to join their Customer Care team in Houston, Texas. This is a 12-month contract position requiring customer service experience and a strong ability to handle complex customer interactions with professionalism, efficiency, and empathy.
In this role, you will manage inbound and outbound customer contacts across multiple channels, including phone, email, and chat. You will resolve billing inquiries, process account maintenance requests, handle escalations, and ensure compliance with all call standards, scripting requirements, and regulatory guidelines. Comprehensive paid training is provided, and you will be expected to attend all sessions without exception.
If you are a self-driven professional with a customer-focused mindset and a solutions-oriented approach, we encourage you to apply.
Key Responsibilities
- Handle incoming customer calls and provide quick, real-time information to resolve inquiries on the first contact.
- Research and problem-solve to determine suitable actions, delivering solution-driven results and following up as needed to ensure one-contact resolution.
- Assist customers with billing inquiries, educate on energy consumption, and process account commitments accurately.
- Support customers with online account and mobile app requests, creating emotional connections through active listening and empathy.
- De-escalate difficult customer situations, adapt responses to non-routine requests, and maintain high attention to detail in documentation.
- Meet performance metrics and schedule adherence requirements daily, navigating multiple systems simultaneously.
- Provide direction and guidance to less experienced team members and perform other job-related duties as assigned.
Required Qualifications
- High school diploma or GED.
- 1+ years of customer service experience.
- Strong verbal and written communication skills, with a friendly, courteous, and helpful demeanor.
- Proven ability to resolve customer issues using problem-solving skills and a solutions-oriented approach.
- Reliability, dependability, high integrity, and a positive attitude.
- Flexibility and adaptability to work in a fast-paced environment and adjust to changing business needs.
- Ability to work onsite in Houston, TX, and commit to a mandatory 3-week training period (Monday–Friday, 8 a.m.–5 p.m.) with no time off.
Preferred Skills
- Experience within the energy or utilities industry.
- Familiarity with CRM platforms and ticketing systems.
Company Culture
Our client fosters a culture of transparency, openness, and trust, where improvement opportunities are encouraged and welcomed. You will receive comprehensive paid training to ensure you are prepared to deliver an exceptional customer experience. The position offers a competitive hourly rate, company-covered parking with a garage assignment provided during training, and a standard schedule of 40 hours per week. Shift assignments fall between 7:00 a.m. and 6:00 p.m., Monday through Friday, with a 9-hour shift that includes one 1-hour break and two 15-minute breaks. This is a full-time contract role with a duration of 12 months.
Apply Today
If you are an experienced customer service professional ready to make an impact, we want to hear from you. Apply today to join a team that values excellence, integrity, and customer focus.